Southern Highlands Wildlife Sanctuary Bundanoon Ltd
At Southern Highlands Wildlife Sanctuary, we deeply value the generosity of our supporters. As a registered charity, we rely on donations to carry out our rescue, rehabilitation, and conservation programs.
Due to the nature of charitable giving, refunds are issued at the discretion of management. We kindly ask all donors to double-check the amount they intend to give before finalising their donation.
Refund Eligibility
Refunds may be considered under the following circumstances:
- An incorrect donation amount was entered.
- A donation was made accidentally or in error.
- There are exceptional or unusual circumstances.
- A recurring donation failed to cancel correctly when requested.
- A donation was processed due to a system error.
If you believe a refund is warranted, please contact us as soon as possible at admin@southernhighlandswildlifesanctuary.org.au
We will review your request and respond promptly.
Important Notes
- If a donation is refunded, the associated tax receipt is no longer valid and should be securely destroyed or shredded.
- All refunds will be issued to the same payment method used for the original donation (e.g., refunded to the same credit card or bank account). We cannot issue refunds to a different account or in cash.
Thank you for your understanding and for your support of Australia’s native wildlife.